Return Policy

Cancellation

If your item hasn't shipped already, you may request a cancellation within 24 hours of placing an order. After the cancellation period, but before shipment you will be charged a 10% restocking fee (administration fee).

After the shipment, if you do not want the item anymore, please refuse to sign for the item.This way you will not be charged.

Returns (if applicable)

Due to very expensive return costs, unless they arrive damaged or defective, we don't accept returns for any personal reasons. All sales through the website are final.

  • We select strong packaging and inspect the product packaging before shipping to protect the product from damage during shipping. We can't guarantee that they are handled with the care that they require once they leave our warehouse. We suggest you inspect the package for damage before signing the delivery receipt or proof of delivery.
  •  If you notice any damage to the external packaging of the product, please inspect your product carefully for damage. You must note the damages with the shipping company at he time of delivery. If the package is damaged in transit, please refuse the delivery and SIGN THE DELIVERY RECEIPT AS DAMAGED.
  •  DO NOT DESTROY THE ORIGINAL PACKAGING. Products not shipped in the original packaging will not be covered by SPROLINK and will NOT BE ELIGIBLE for return, exchange or DAMAGED REPLACEMENT if applicable.
  •  To file a claim , please immediately email us at sales@sprolink.com within 3 working days of delivery and our customer service team will assist you. Take at least 3 clear photos of the damage, and email us at sales@sprolink.com with your damage claim information. Please note that the claim must attached at least 3 clear photos within 3 working days. We will not be able to process your claim without photos.

    • Refunds (if applicable)

    Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.